Please send the part number if known, machine model, serial number, a clear photo of the machine nameplate, a photo of the damaged or required part and the delivery country. These details help us identify the correct commercial laundry spare part before preparing a quotation.

The same machine family can use different spare parts depending on serial number, voltage, heating type, control version, drain type, market version or factory update. The machine model and serial number help reduce the risk of supplying an incorrect part. A clear nameplate photo is usually the best way to provide this information.

A photo can help us check visible markings, shape, connector type, mounting points and possible part variations. This is especially useful when the part number is missing, damaged, obsolete, superseded or replaced by a newer version.

SIA Group Dynamics handles spare-parts enquiries for Alliance Laundry Systems brands, including Alliance, Primus, Ipso, Speed Queen, UniMac, Huebsch and Lavamac where applicable. Spare-parts enquiries for Girbau, Electrolux Professional, Fagor Professional and related Fagor group brands, Tolon, Danube, Domus, Imesa and other commercial laundry equipment brands are handled by SIA Group Dynamics Pro. If one enquiry includes both groups of brands, separate proforma invoices may be issued by the relevant company.

You can send one enquiry containing all required parts. However, Alliance Laundry Systems brands are handled by SIA Group Dynamics, while other commercial laundry brands are handled by SIA Group Dynamics Pro. Where necessary, we will separate the enquiry and issue the correct proforma invoice from the responsible company.

Yes. You can search by full or partial part number. If you are not sure of the exact number, use Super Search or contact us with the machine details, nameplate photo and damaged part photo so we can help identify the correct spare part.

No. Website stock, supplier stock and factory availability can change quickly. Availability is not guaranteed until it is confirmed on the quotation or proforma invoice. If the part is urgent, please tell us before ordering so we can check the latest stock and delivery options.

Please mark the enquiry as urgent and send the part number, machine model, serial number, nameplate photo, damaged part photo and delivery country. If there is a required delivery deadline, tell us immediately. We will check availability and transport options, but urgent delivery always depends on stock, payment timing, courier availability and destination.

Alliance Laundry Systems brand parts supplied by SIA Group Dynamics are normally sourced through Alliance supply channels. Spare parts for other commercial laundry brands are handled separately by SIA Group Dynamics Pro. If a quoted item is alternative, compatible, replacement-type or not original, this will be stated on the quotation or proforma invoice where applicable.

Website prices, tariffs, discounts and offers are not binding until confirmed in writing by SIA Group Dynamics or SIA Group Dynamics Pro, as applicable. We reserve the right to correct errors, stock changes, supplier price changes and transport cost changes before confirming an order.

Discounts may depend on order value, quantity, brand, supplier conditions, availability and current purchasing terms. An extra discount on one quotation does not mean the same discount can be applied to all future enquiries or different brands.

Payment is normally made by bank transfer. PayPal or card payment may be available, but additional fees may apply. Bank transfer is usually the most cost-effective payment method. The buyer is responsible for their own bank charges and transfer fees.

Payment is usually made in EUR. Other currencies may be available depending on the payment method, customer location and quotation. Please check the proforma invoice for the accepted currency and payment details.

Payment terms are normally payment in advance. For special-order, non-stock, factory-ordered or programmed items, prepayment may be required before the item is ordered from the supplier or factory.

The proforma invoice normally includes part numbers, descriptions, quantities, prices, discounts, estimated lead times, delivery details, payment details, seller information, VAT or tax information where applicable and a link to the relevant terms and conditions. SIA Group Dynamics and SIA Group Dynamics Pro are separate companies, so payment must be made only to the company and bank account shown on the proforma invoice.

No. SIA Group Dynamics and SIA Group Dynamics Pro are separate legal entities. Payment must be made only to the bank account shown on the relevant proforma invoice. Inter-company payment handling is not allowed, and any bank charges, correction costs or delays caused by payment to the wrong company may be charged to the customer.

You may receive separate proforma invoices because SIA Group Dynamics and SIA Group Dynamics Pro handle different brand groups. If an enquiry includes Alliance Laundry Systems brand parts and parts from other commercial laundry brands, each company may issue its own proforma invoice. Please check the seller name, bank details and payment reference before making payment.

Minimum order charges, supplier minimum order values, packing charges, export declaration fees or handling charges may apply depending on the item, supplier, destination and order value. Any applicable charges will normally be shown on the quotation or proforma invoice before payment.

For some countries, customers, goods or payment routes, we may need additional information for banking, sanctions, customs, export-control, strategic-goods, end-user or end-use checks. This may include company details, delivery address, final destination, end user, intended use or signed declarations. Orders may be delayed, suspended or refused if the required information is incomplete.

If the buyer is an EU company with a valid EU VAT number and the goods are delivered to another EU country, the order may qualify for intra-community supply without Latvian VAT. If the VAT exemption conditions are not met, Latvian VAT may be charged.

Private individuals in the EU normally pay the seller’s applicable VAT. The VAT treatment depends on the buyer type, delivery country, seller company and current tax rules.

Customs duties, import taxes, clearance fees, storage charges and local delivery charges are normally the buyer’s responsibility unless agreed otherwise in writing. These costs are not included unless they are clearly stated on the quotation or proforma invoice.

Export documentation may be required for shipments outside the EU or when the customer collects goods for export. If special export documents, certificates, legalisation, declarations or customs paperwork are required, please inform us before ordering. Additional charges may apply.

Free EU delivery may apply to certain Alliance Laundry Systems brand spare-parts orders over 2500 EUR, subject to destination, weight, size, item type and current transport conditions. Exclusions apply, especially for heavy, bulky, fragile, hazardous, oversized or special-order items. Free delivery must be confirmed on the proforma invoice.

Lead times are estimates based on current stock, supplier information and transport availability. They may change because of factory stock changes, supplier delays, customs checks, transport delays, public holidays, payment timing or compliance checks. Confirmed lead times will be shown on the proforma invoice where available.

Please inspect all shipments on arrival. If there is visible damage, missing goods or damaged packaging, note this on the delivery paperwork before signing and notify the carrier immediately. Take clear photos of the packaging and goods. This is important for transport claims and damage investigations.

Returns depend on the item, condition and whether the part was a stock item, special-order item, factory-ordered item, electrical item or programmed item. Returned parts must normally be unused, unopened, in original packaging and returned with the original invoice details and return authorisation.

Standard stock items may be returnable without restocking charges if unused and in original condition. Special-order, non-stock, factory-ordered, electrical or programmed items may be subject to restocking charges or may not be returnable. Transport, customs, import costs and return shipping are normally the buyer’s responsibility.

Warranty terms follow the relevant manufacturer’s policy. Warranty normally covers defects in materials or workmanship, but does not cover incorrect installation, misuse, poor maintenance, incorrect diagnosis, transport damage, consumables or normal wear items. Labour, travel, downtime and consequential costs are not normally covered by commercial laundry equipment manufacturers.

Electrical parts, control boards, programmed boards, software-related items, displays, modules and special-order parts may not be returnable once supplied, opened, programmed or installed. Please check the model, serial number, existing board information and compatibility before ordering.

The relevant company’s liability is limited to the purchase price of the supplied parts. We are not liable for indirect, incidental or consequential losses, including machine downtime, lost profit, labour costs, travel costs, incorrect installation, incorrect diagnosis or failure to verify compatibility.

We can assist with spare-parts identification and basic technical guidance connected to parts enquiries. For accurate support, we usually need the machine model, serial number, nameplate photo and photos of the relevant part, component area or fault location.

Manuals, diagrams, illustrations and manufacturer part references are for identification and reference purposes only. Machines can vary by serial number, voltage, market, control version, drain type, heating type and factory updates. Always check the machine details and confirm compatibility before ordering.

Some parts are superseded, replaced, supplied as kits or no longer available. If a part number is obsolete, we may check whether a modern replacement, conversion kit or alternative option exists. Compatibility must be confirmed before ordering.

Some control boards, electronic modules, displays or programmed parts may require machine-specific programming before dispatch or installation. We may need the machine model, serial number, existing board number, software label or nameplate photo before the correct part can be confirmed. Programmed or electronic parts may be non-returnable once supplied.

Commercial dryer parts can differ significantly depending on heating type. Electric, gas and steam-heated dryers may use different heaters, valves, sensors, ignition parts, thermostats and safety components. If you are not sure, please send the machine nameplate and photos of the relevant heating area.

We help check part information using the details provided by the customer, but final compatibility depends on correct machine identification, serial number, configuration, installation conditions and diagnosis. The customer or technician should check the quotation, part number, machine details and required function before ordering.

Customer information is handled confidentially and used for enquiries, quotations, orders, delivery, support, accounting and legal obligations. We do not sell personal data. Please see our Privacy Policy for more information.

You can contact us by email, phone or WhatsApp. For Alliance Laundry Systems brand spare-parts enquiries handled by SIA Group Dynamics, please email sales@groupdynamics-laundry.com. For other commercial laundry brands handled by SIA Group Dynamics Pro, please email spares@groupdynamics.lv. For English-speaking customers, call or WhatsApp +371 2922 5156. For Russian-speaking customers, call +371 2563 9959. Office hours are normally Monday to Friday, 10:00 to 17:00, Latvia local time.