General Terms & Conditions of Sale

Welcome to SIA Group Dynamics and SIA Group Dynamics Pro. By accessing or using our services, including purchasing spare parts, you agree to comply with the following terms and conditions. Please read them carefully to ensure a clear understanding of our policies and procedures.

SIA Group Dynamics and SIA Group Dynamics Pro are separate legal entities. SIA Group Dynamics handles spare-parts enquiries and sales for Alliance Laundry Systems brands, including Alliance, Primus, Ipso, Speed Queen, UniMac, Huebsch and Lavamac where applicable. SIA Group Dynamics Pro handles spare-parts enquiries and sales for other commercial laundry brands, including but not limited to Girbau, Electrolux Professional, Fagor Professional and related Fagor group brands, Tolon, Danube, Domus, Imesa and other commercial laundry equipment brands.

Submitting a website enquiry, email enquiry, quotation request, basket request, telephone request or purchase order does not create automatic acceptance of an order. An order is accepted only when the relevant selling company confirms it in writing, normally by issuing a proforma invoice or written order confirmation, and receives payment where required.

• SIA Group Dynamics handles spare-parts enquiries and sales for Alliance Laundry Systems brands, including Alliance, Primus, Ipso, Speed Queen, UniMac, Huebsch and Lavamac where applicable.
• SIA Group Dynamics Pro handles spare-parts enquiries and sales for other commercial laundry brands, including but not limited to Girbau, Electrolux Professional, Fagor Professional and related Fagor group brands, Tolon, Danube, Domus, Imesa and other commercial laundry equipment brands.
• SIA Group Dynamics and SIA Group Dynamics Pro are separate legal entities. Each company is responsible only for its own quotations, proforma invoices, invoices, confirmed orders, goods and obligations.
• The responsible seller is the company named on the quotation, proforma invoice, invoice or written order confirmation.
• If an enquiry includes Alliance Laundry Systems brand parts together with parts from other brands, separate proforma invoices may be issued by the relevant company.

Online vs. Offline Orders

We offer different pricing structures for online, phone and walk-in orders. Online orders may qualify for significant discounts. Phone and in-person services may not qualify for online discounts or promotional offers.

Product Authenticity: Alliance Laundry Systems brand parts supplied by SIA Group Dynamics are normally sourced through Alliance supply channels. Parts for other commercial laundry brands are handled separately by SIA Group Dynamics Pro. If any parts are not original, alternative, compatible or replacement-type, this will be clearly indicated on the quotation or proforma invoice where applicable.

Price Variability: Prices, quotations and availability are not binding until confirmed in writing via a proforma invoice by the relevant company.

Dynamic Discount System: Discount levels are calculated dynamically based on total order value per brand and per manufacturer. Higher order values may qualify for better discounts. Discount levels are confirmed at the time of issuing the proforma invoice and may change with stock availability, supplier pricing or order consolidation.

An order shall only be considered accepted and binding once confirmed in writing by the relevant company through a proforma invoice and receipt of payment where applicable. The relevant company reserves the right to refuse, cancel or amend any order prior to dispatch without liability. Proforma invoices are valid only for the period stated on the document. After expiry, prices and availability may be subject to change.

Currency and Price Adjustments

Prices are based on supplier pricing and exchange rates at the time of quotation. The relevant company reserves the right to adjust prices prior to dispatch in the event of supplier price changes, currency fluctuations or additional costs imposed by suppliers or logistics providers.

Payment methods may be restricted depending on the payer’s country, bank compliance requirements and international regulations. Availability of specific payment methods may change without notice depending on compliance obligations imposed by banking institutions and payment service providers.

We reserve the right to refuse any order at our discretion for compliance, risk or operational reasons. If payment is not received within the validity period stated on the proforma invoice, the relevant company reserves the right to cancel the order, reallocate stock and revise pricing.

All payments must be made in full without deduction, set-off or withholding unless agreed in writing. Payment must be made only to the company and bank account shown on the relevant proforma invoice.

SIA Group Dynamics and SIA Group Dynamics Pro cannot accept payment on behalf of each other. Inter-company payment handling is not permitted. If payment is made to the wrong company, the payment may need to be returned and the customer may be required to make a new payment to the correct company. Any bank charges, currency conversion costs, refund costs or administrative costs caused by payment to the wrong company may be charged to the customer.

Payments from High-Risk or Sanctioned Countries

For payments originating from countries classified by our banking partners as high-risk, sanctioned or subject to enhanced compliance controls, additional banking fees, manual processing charges and extended verification times may apply.

Bank transfers from such jurisdictions may incur significant additional charges imposed by our bank, including fixed compliance review fees. These costs are not controlled by SIA Group Dynamics or SIA Group Dynamics Pro and must be borne by the customer in full.

Due to the above, customers based in or transferring funds from high-risk or sanctioned jurisdictions are strongly advised to use card payment methods such as Stripe or PayPal instead of bank transfer where available.

Before accepting, processing, dispatching or releasing any order, the relevant selling company may require compliance checks connected with banking requirements, sanctions, export control, customs rules, anti-money-laundering checks, strategic goods rules, dual-use goods rules, end-user verification, end-use verification, country-of-destination checks, supplier restrictions or manufacturer requirements.

The Buyer must provide complete, accurate and truthful information required for compliance review, including the final destination, end user, intended use, consignee, freight forwarder, payer, company registration details, tax/VAT details and any other information reasonably requested.

The relevant selling company may request signed declarations, written confirmations, end-use statements, sanctions declarations, bank compliance forms, export-control declarations or other supporting documents before accepting or dispatching an order.

The relevant selling company may delay, suspend, refuse or cancel any order where compliance information is incomplete, inconsistent, delayed, unsatisfactory, suspicious, prohibited by law, restricted by supplier policy or commercially impractical to verify.

The relevant selling company shall not be liable for delay, cancellation, additional cost, blocked payments, bank review, supplier refusal, customs detention or non-delivery caused by compliance checks, sanctions, export-control restrictions, strategic goods rules or failure by the Buyer to provide satisfactory information.

Separate Proforma Invoices

If an enquiry includes Alliance Laundry Systems brand parts together with parts from other brands, the enquiry may be separated and separate proforma invoices may be issued by SIA Group Dynamics and SIA Group Dynamics Pro.

Each proforma invoice must be checked separately. The customer is responsible for paying the correct company using the bank details shown on the relevant proforma invoice. The company named on the proforma invoice is the responsible seller for the goods listed on that document.

Retention of Title

Ownership of the goods shall remain with the relevant selling company until full payment has been received. In the event of non-payment, the relevant selling company reserves the right to reclaim the goods without liability.

For certain goods, including machines or parts ordered specifically for a customer or not normally held in stock, the Seller may require a deposit before placing the order with the manufacturer.

Such deposits constitute a commitment to purchase and compensate the Seller for the costs and risks associated with ordering, financing and holding the goods in stock.

If the Buyer cancels the order after the deposit has been paid, or fails to complete the purchase within a reasonable period after the goods become available, the Seller reserves the right to retain all or part of the deposit to cover costs incurred, including but not limited to purchasing, financing, administration, storage and potential losses arising from reselling the goods.

Business Transactions within the EU

For transactions between companies in different EU countries, VAT can be handled in different ways depending on the buyer, seller, VAT registration status and delivery country.

Standard VAT Payment: The buyer pays the seller's country's VAT where applicable. This VAT may typically be reclaimed by eligible business buyers through their local tax authorities, subject to local rules.

Intra-Community Supply: If both parties are VAT-registered and the goods are delivered from Latvia to another EU member state, the transaction may be treated as an intra-community supply where no Latvian VAT is charged. The buyer is responsible for accounting for VAT in their own country under the reverse charge mechanism.

Consumer Transactions within the EU: Private individuals purchasing goods or services from another EU country usually pay the seller's applicable VAT and may not reclaim it.

Data Collection and Use: We are committed to protecting your privacy. Customer information is kept confidential and is not shared outside our company except where required for order processing, delivery, payment handling, legal compliance or support.

Website Data: We may collect data such as visit counts, domain names and IP addresses for system administration, website improvement and security purposes.

Personal Data: Personal data that can identify an individual is treated as confidential and is not disclosed except when required for order verification, delivery, payment processing, legal compliance, fraud prevention or as mandated by law.

Warranty claims must be handled by the company that issued the invoice for the relevant goods. Warranty normally covers manufacturing defects, ensuring that parts are free from defects in materials and workmanship under normal use and service.

Unless specified in writing, the warranty period is 30 days from the date of purchase. Warranty does not cover misuse, improper installation, poor maintenance, incorrect diagnosis, unauthorised modification, transport damage, consumable items or normal wear items.

Consumable and wear items may include belts, bearings, control panel buttons and switches, drive chains, wiring, connectors, filters, flexible hoses, gaskets, gear oils, gears and cogs, heating elements, ignitors, keypads, lubricants, paddles, pump impellers, sealant, solenoid valves, springs, thermostats, detergent dispensers and batteries.

All electronic components, including PCBs, must be installed and configured by qualified technicians. The relevant selling company is not liable for issues arising from improper installation or handling by unqualified personnel.

To initiate a warranty claim for Alliance Laundry Systems brand parts supplied by SIA Group Dynamics, please contact sales@groupdynamics-laundry.com or telephone +371 2922 5156. For other commercial laundry brands handled by SIA Group Dynamics Pro, please contact spares@groupdynamics.lv.

Returns are accepted within 30 days of purchase only where applicable and subject to written approval. Returned items must be in original packaging, with manufacturer seals unbroken, and show no signs of installation, use or tampering.

Customers are responsible for verifying the accuracy of all part numbers and descriptions before placing an order. Returns due to customer ordering errors, including incorrect part numbers, may be treated as special-order returns and may be subject to restocking fees, freight costs and handling costs.

The relevant selling company is not responsible for verifying compatibility of parts with the Buyer’s equipment unless compatibility confirmation is provided in writing. Any technical advice, recommendations or information provided is given in good faith but without liability. Final responsibility for part selection and suitability rests with the Buyer.

Electrical parts, programmed boards, software-related items, special-order parts and factory-ordered parts may not be returnable once supplied, opened, programmed or installed.

All bank transaction fees, card processing fees and related financial costs are the responsibility of the customer and may be deducted from any refund issued. Returns, warranty claims and after-sales matters must be handled by the company that issued the invoice for the relevant goods.

A Return Authorization Number (RAN) is required before returning any goods. Returns without prior written authorisation may not be accepted.

Minimum Order
A minimum charge of €25.00 may apply to non-stock parts orders under €100.00, unless otherwise agreed with our spare parts department. Certain manufacturers apply minimum order quantities or minimum order value policies for spare parts.

Packing and Export Documentation Charges
Some manufacturers apply internal handling, processing or retrieval fees for spare parts sourced directly from the factory. Where applicable, these charges are included in the pricing or reflected in the handling fees shown on the proforma invoice.

A €15.00 packing charge may apply to an order. This covers protective materials and reinforced packaging designed to reduce the risk of transit damage.

Export Declaration Fee
A €35.00 export declaration fee applies only when the relevant selling company is required to prepare and submit the export customs declaration.

This happens when the agreed Incoterms require the seller to handle export clearance, or when the buyer requests that the relevant selling company hands the shipment over to a recognised professional freight company such as DHL, FedEx, UPS or DSV, even under EXW terms.

Under EXW Riga (Incoterms® 2020), we do not prepare export declarations unless specifically requested as described above. This fee is fixed and non-negotiable.

Each company is liable only for its own sales, invoices, goods and confirmed obligations. SIA Group Dynamics is not liable for sales, goods or obligations of SIA Group Dynamics Pro, and SIA Group Dynamics Pro is not liable for sales, goods or obligations of SIA Group Dynamics.

SIA Group Dynamics, SIA Group Dynamics Pro, their affiliates, directors, officers, employees or agents shall not be liable for any direct, indirect, incidental, special or consequential damages arising from the use of the website or any products or services purchased through it. Liability shall not exceed the purchase price of the parts supplied by the relevant selling company.

The Buyer agrees not to initiate chargebacks or payment disputes without first contacting the relevant selling company to resolve the issue. Unjustified chargebacks may result in recovery action, including administrative and legal costs.

The relevant selling company shall not be liable for any failure or delay in the performance of its obligations where such failure or delay is caused by events beyond its reasonable control.

Force Majeure Events include, but are not limited to, war, military conflict, invasion, acts of terrorism, sanctions, export or import restrictions, government actions, customs delays, port congestion, transport disruption, carrier delays, supplier failures, shortages of materials, global supply chain disruption or any other circumstances beyond the Seller’s control.

All delivery times are estimates only and are not guaranteed. Any delivery dates provided are indicative and subject to change without notice. No penalties, cancellations or compensation claims shall arise from such delays.

The relevant selling company reserves the right to suspend, delay or cancel any order where performance becomes impossible, unlawful or commercially impractical.

Operational Downtime and Indirect Losses
The relevant selling company is not liable for operational downtime, production losses, labour costs, travel costs or any indirect, consequential or incidental damages arising from delayed, missing, defective or incorrect parts.

Customers are responsible for maintaining spare-parts inventories suitable for their operational requirements.

Typographical Errors
While we strive for accuracy, SIA Group Dynamics and SIA Group Dynamics Pro are not responsible for typographical errors. Customers are responsible for ensuring that parts meet their specific needs, including sizes, weights, units of measure and compatibility.

Documentation Requirements

The Buyer is responsible for providing complete and accurate information required for order processing, export documentation and compliance. Any delays or costs arising from incomplete or incorrect information shall be borne by the Buyer.

Customers must inform us in writing of any specific documentation required for their region or country prior to shipment, including import permits, licences, certificates of origin and other regulatory documents.

Shipping Charges

Shipping charges are determined based on the size, weight and destination of the items ordered. Expedited shipping options may be available upon request and will be quoted separately.

Processing Time

Parts are generally shipped the next business day after order receipt, provided they are in stock and payment has been received where required. For items not in stock, we will inform you of the estimated shipping date where available.

All lead times are estimates based on supplier information at the time of quotation. Lead times may change due to manufacturing delays, logistics constraints, customs processing, global supply chain disruptions or sudden stock depletion at the manufacturer.

The relevant selling company reserves the right to deliver orders in instalments or partial shipments. Each delivery shall be considered a separate transaction and may be invoiced separately.

The customer is responsible for inspecting all shipments upon delivery. If visible damage or missing pieces are observed, the customer should note the details on the freight bill before signing and immediately notify the carrier.

If concealed damage is discovered after unpacking, this must be reported to the carrier within the required deadline. Delayed reporting may result in loss of claim rights.

Customers should take clear photographs of damaged packaging and goods from multiple angles and retain all damaged items and packaging materials until the claim is resolved.

Risk transfers to the customer upon handover to the carrier unless otherwise agreed in writing. Once goods are handed over to the freight carrier in good condition, the carrier assumes responsibility for loss or damage during transit.

Any claims for loss or damage must be filed with the carrier according to their procedures and deadlines.

Multiple Brands Spare Parts Orders
When ordering parts from multiple brands, separate proformas may be created to provide a clear cost breakdown, including applicable taxes, shipping fees and handling fees. SIA Group Dynamics handles Alliance Laundry Systems brand parts. SIA Group Dynamics Pro handles other commercial laundry brands.

Electronic Parts Installation
All electronic components, including PCBs, must be installed and configured by qualified technicians. The relevant selling company is not liable for issues arising from improper installation or handling by unqualified personnel.

Small Export Orders
The relevant selling company accepts export orders of any value. However, export shipments below €1,000 may require additional administrative processing due to customs documentation, handling and compliance requirements. Where applicable, these additional charges will be clearly shown on the proforma invoice before payment.

Export Responsibilities - EXW Riga
All export shipments supplied by SIA Group Dynamics or SIA Group Dynamics Pro are handled under EXW Riga (Incoterms® 2020) unless otherwise agreed in writing.

Seller Responsibilities
We provide goods ready for collection at our Riga warehouse, commercial invoice, packing list, HS codes, standard declarations where applicable, proper packaging and labelling.

Responsibilities Not Assumed by the Seller
Under EXW, we do not act as exporter of record, sign customs Power of Attorney, prepare or submit export declarations except where explicitly agreed and subject to the export declaration fee, arrange transportation, provide proof of export for VAT purposes or handle export permits and customs communication on behalf of the buyer.

Buyer Responsibilities
The buyer is responsible for arranging transport and collection, appointing a qualified freight forwarder, completing export customs formalities, signing any POA required by the forwarder, ensuring the forwarder understands the shipment is EXW, and obtaining all required import permits and destination-country documentation.

Own Collections Within the EU
Collections made by customers or their agents within the European Union do not require export documentation. In such cases, standard EU free-circulation rules apply, and the buyer may collect the goods directly without export procedures.

Exporter of Record
Under EXW (Incoterms® 2020) and EU customs law, the buyer or the buyer’s EU-established forwarder must normally act as the exporter of record.

The relevant selling company cannot assume this role unless a different Incoterm, such as FCA Riga, is formally agreed in advance. Additional fees and compliance checks may apply.

Our product prices do not include special export documents, certificates, legalisation, notarisation, chamber of commerce certification, certificates of origin, EUR.1 certificates, manufacturer declarations, conformity declarations, strategic-goods documentation, embassy legalisation, destination-country import documents or other non-standard paperwork unless these are specifically stated on the quotation or proforma invoice.

If special documentation is required, the Buyer must request it before ordering and before payment. Availability of such documents is not guaranteed and may depend on supplier, manufacturer, authority, freight company or country-specific requirements.

Additional charges may apply for preparing, obtaining, certifying, legalising, translating, sending or processing special documents. External fees charged by chambers of commerce, notaries, authorities, couriers, freight forwarders, banks, suppliers or manufacturers are the Buyer’s responsibility.

The relevant selling company is not liable if documents are rejected by a foreign customs authority, bank, freight company, customer, end user, ministry, chamber of commerce or other third party, provided that the documents were prepared in good faith based on available information.

Where requested documentation is unavailable, refused, delayed or commercially impractical to obtain, the relevant selling company may continue with the order using standard commercial documentation or may refuse/cancel the order where appropriate.